BOOKING TERMS AND CONDITIONS
This document defines the terms and conditions of use. WCS s.r.l. (“provider”) provides the user (“user”) the use of https://pugliaprestige.it (“website”) to book tickets for our tours.
Please read these terms carefully.
You acknowledge and agree that by accessing our website or checking the “I agree to all terms and conditions” box, you agree to be bound by these terms.
If you do not agree to these terms, you will not be able to book any of our tours and you will not be able to use the website.
- The website is the exclusive property of WCS s.r.l., known as Puglia Prestige.
- We can be contacted by email at info@pugliaprestige.it or in the “Contacts” section of the website.
- By using the Website, you warrant that:
- You are legally capable of entering into binding contracts;
- You are in no way prohibited by applicable law in the jurisdiction in which you are currently located from entering into these Terms;
- You are at least 18 years old. If you are under the age of 18, you must ask a parent or guardian over the age of 18 to enter into these Terms on your behalf. As the parent or guardian of a person under the age of 18, you are responsible for ensuring that such person’s use of the Service complies with these Terms at all times.
The information contained on this website has been prepared solely for the purpose of providing information about the various tours offered from time to time on our website (“Tours”) and to make online reservations for tickets for the Tours (“Tickets”) and should not be used for any other purpose.
- By accessing the Website you assume all risks associated with the use of this website, including the risk that your computer, software or data will be damaged by any virus that may be transmitted or activated through our website or your access to it.
- You will only use this website for your personal private use.
- The availability of the Website may be affected by conditions or circumstances beyond our control, including, but not limited to, third-party service providers, geographical or weather conditions, local physical obstacles, software and hardware features, or functionality of the personal computer’s operating system.
- We rely on third-party providers (such as network providers, data centers, and telecommunications providers) to make the Website and its content available to you. Although we take all reasonable steps at our disposal to provide you with a good level of service, you acknowledge and agree that we do not promise that the Website will be uninterrupted or free of defects at all times. We will not be liable in any way for any losses you may incur as a result of website delays or failures.
- We shall have the right, at our discretion, to suspend the Website (in whole or in part) for any reason, including but not limited to repairs, scheduled maintenance or upgrades and we will not be liable to you for any loss, damage, cost or expense arising out of or in connection with any suspension or unavailability of the Website.
- The published price of the Ticket (“Price”) includes all applicable taxes, but does not include reservation or collection fees. Any booking and/or collection fees will be communicated to you on the payment page of the Site.
- If you have a promotional code, gift card or discount code (“Code”), you may enter it on the relevant page of the Site prior to payment for your Tickets. We do not guarantee or provide any guarantee that your Code will be accepted by the Website. If your Code is accepted by the Site, the Price will be adjusted accordingly. A Code can only be accepted at the time of placing an Order and cannot be applied retroactively.
*Discount codes exclude group and private bookings. But they are only applicable to individual bookings unless otherwise specified. - Due to the nature of the business, you acknowledge and agree that the Price may be subject to change and variation from time to time. Any changes to the Price will not be applicable once we have received the Order Confirmation from us, except in the case of an obvious error.
- To book and purchase tickets for one of our tours, you will be required to follow the procedure on our website and complete the relevant details required to confirm your purchase of your selected tickets via the Website (“Order”). Group bookings will be treated in the same way as individual bookings. You will be asked to provide us or our payment gateway with customary billing information such as your name, billing address and credit card information. You therefore agree to pay for your Order by one of the methods described on the Site. You hereby authorise the collection of such amounts using the method selected by you through the Website, either directly from us or indirectly, via our payment gateway. If you are directed to our payment gateway, you may be subject to terms and conditions that govern your use of its service. Please review these terms and conditions before proceeding with the execution of your order.
- Your Order constitutes your intention for us to purchase Tickets. All Orders are subject to our acceptance and we will confirm such acceptance to you by sending you an email enclosing the Tickets that are the subject of your Order (“Order Confirmation”). The contract between us will only be formed when we send you the Order Confirmation (“Contract”).
- It is your responsibility to check the Tickets subject to your Order and we are under no obligation to correct any errors once the Contract has been entered into in accordance with clause 4.5 above.
- We will not be responsible for any lost, stolen or destroyed tickets. Tickets are emailed to the address you provide when ordering. You are responsible for ensuring that your email address is accurate. We are not responsible for tickets sent to incorrect email addresses entered by you.
Tickets will be provided via email. It is your responsibility to print the tickets before the event date or show the valid tickets on your mobile device. You may not be admitted to the Tour if you do not present a valid ticket. We will not be liable for your failure to print or present Qualifying Tickets.
- Unless otherwise expressly stated in these Terms, you may cancel an Order up to 48 hours before the scheduled departure of the tour, in which way you will be entitled to a refund for the Tickets cancelled by you.
- If the Tour is cancelled or rescheduled by Us, You will be entitled to a refund or credit of the Price, less any postage and/or card charges. Refunds must be requested within 1 month of the Tour date. The credit is valid and must be used for a maximum of 2 years from the original date of booking.
- There is no refund for lost or stolen Tickets.
- We will notify you if a Tour is cancelled or rescheduled, but you acknowledge and agree that it is your responsibility to ensure that you have entered the correct contact details so that we can notify you. We will not be liable for any losses incurred as a result of providing incorrect contact details (e.g. email address or mobile phone number).
- All tickets are non-transferable.
- Our Tours may include entrance fees to third-party venues, including restaurants and drinking establishments (“Venue”). You shall comply with all policies, procedures, and safety announcements in effect during the Tour and at any venue, including any safety procedures in place from time to time. It is your responsibility to inform the locations and assigned guide of any allergies or dietary requirements. We will not be liable for any loss or injury suffered by you that is caused by a Venue.
- You are responsible for arranging all transportation to and from the Tour. We reserve the right to refuse you admission without refund to any Tour or to expel you from a Tour due to your late arrival, your being (or appearing to be) under a specified age, abusive, threatening, drunk or other anti-social behaviour (including smoking in non-smoking areas), carrying offensive weapons or illegal substances, or making audio recordings, unauthorized video or photographs.
- Our website offers tours in Italy and, accordingly, the food and beverage laws will be those in force in Italy and the relevant Municipality. It is your sole responsibility to ensure that you comply with local laws during tours (e.g. legal drinking age).
- Tickets ordered through the website are for personal use and that of your group only. We reserve the right to cancel purchased Tickets if there is, or if we suspect there is, any resale, purported resale or attempted resale of Tickets. This includes, but is not limited to, the resale of tickets via internet auction sites. The holder of a resold ticket may be refused entry or refused the Tour without refund.
- We use all reasonable efforts to ensure that the information contained on the website is correct at the time of publication. We reserve the right to make changes.
- A minimum of 2 guests are required to proceed with scheduled tours. We reserve the right to refund the ticket if this minimum is not reached and the tour is cancelled.
- All content published on the Site is intended for informational purposes only and does not in any way constitute advice of any kind. Your use of and reliance on the content made available on the Website will be at your own risk and we will not be liable in any way for any losses you may suffer as a result of or in connection with your use of and reliance on such content.
- Links to third-party websites may appear on the Site from time to time. Such third-party websites are not our responsibility and we do not accept any responsibility for the availability, suitability, reliability or content of such third-party websites and do not necessarily endorse the views expressed therein.
- Unless otherwise expressly provided otherwise, nothing in these Terms shall transfer from us to you any intellectual property rights owned and/or licensed to us (including content appearing on the Website) and all right, title and interest in and to such intellectual property rights shall remain solely our property and/or our licensors.
- You are expressly prohibited from:
- reproduce, copy, modify, transmit, upload or incorporate into any other material, any part of the Website;
- remove, modify, alter or use any registered or unregistered trademarks/logos owned or licensed to us;
- do anything that may be seen as an unfair advantage of the reputation and goodwill of the Website or that may be considered an infringement of any of the intellectual property rights owned and/or licensed to us without first obtaining the written permission of the owner of such intellectual property rights.
- You agree to grant us an irrevocable, royalty-free, worldwide license to use photos and videos taken during Tours in which you may appear. We have the right to reproduce, distribute, transmit, exhibit, modify, digitize or in any other way use the photos and videos by any means and in any form of media, whether existing or created later, without restriction worldwide, by incorporating the video and photos into our Website, catalogs, books, brochures, magazines or any other publications, or any informational, commercial, promotional or advertising materials (hereinafter collectively referred to as the “Works”). You agree that the company is and will be the exclusive owner of all title, rights and interest in and to the photos, videos and Works, including all intellectual property rights.
We process your personal data in accordance with all applicable data protection laws, as set out in our Privacy Policy.
- We are liable to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are liable for loss or damage suffered by you that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that this will happen or if, at the time of entering into the Contract, both you and we knew it might happen, for example if you had discussed it with us during the Order process.
- We are not responsible for any loss or damage that is not foreseeable.
- The best you can expect from us. If you suffer any loss or damage as a result of our breach of these Terms or our failure to act with care, the amount we may pay you for such loss or damage suffered by you will be limited to the Price you have paid to us or, if no Price has been paid, the sum of €10.00 (ten euros).
- We do not exclude or limit in any way our liability for:
- death or personal injury caused by our negligence or the negligence of our employees or subcontractors;
- fraud or fraudulent misrepresentation;
- any other liability that cannot be limited or excluded by law;
- We will not be liable for any failure or delay in performance of any of our obligations under this Agreement caused by an Event beyond our control.
- What we mean by Event Out of Our Control. An “Event Outside Our Control” means any act or event beyond our reasonable control, including, without limitation, strikes, lockouts or other industrial action by third parties, civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
- If an event occurs outside our control that affects the performance of our obligations to you:
- we will contact you as soon as reasonably practicable to inform you;
- our obligations to you will be suspended and we reserve the right to cancel any Tour affected by the Event outside of our control.
- We will refund or credit you for any tour tickets cancelled by us as a result of an event outside of our control.
We have the right to review and amend these Terms from time to time, including but not limited to making changes to reflect current market conditions affecting our business, changes in technology, changes in payment methods, and changes in relevant laws and regulatory requirements.
- No one else has any rights under these Terms. These Terms are between you and us. No one else will have any right to enforce it. Neither of us will need another person’s consent to terminate the contract or make any changes to these Terms.
- If a court finds that any part of these Terms is invalid or unenforceable, the remainder will continue in effect. Each of the clauses of these Terms operates separately. If a court or competent authority decides that any of them are illegal, the remaining clauses will remain in full force and effect.
- Even if we delay in enforcing these Terms, we may still enforce them later. If we do not immediately insist that you do everything you are required to do under these Terms, or if we delay taking action against you in relation to your breach of these Terms, this does not mean that you do not have to do such things and this will not prevent us from taking action against you at a later date.
- What laws apply to these Terms and where you can bring legal proceedings. These Terms are governed by Italian law and you may bring legal proceedings in relation to any dispute arising out of these Terms in the Italian courts.
- Only these Terms apply between you and us. These Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to your use of the Website and booking of Tours and shall supersede any prior agreements, understandings or agreements between you and us, whether oral or written. To write.
- To participate in our wine and alcoholic beverage tastings you must be of minimum age.
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